Return & Refund Policy

Return & Refund Policy

Thank you for shopping with us! We strive to ensure you are delighted with your purchase. If you are not fully satisfied, please review our return policy below:

1. Eligibility for Returns

• Timeframe: You may return most items within 7 days from the date of delivery.
• Condition of Items: The item must be unused, in the same condition as received, and in its original packaging. If the product is damaged or altered in any way, it may not be eligible for a return.
• Non-returnable Items: Certain items, including but not limited to [Special offer sales, personalized/customized products], are non-returnable.

2. How to Return an Item

• To initiate a return, please get in touch with our customer support team at support@thetoystudio.com with your order number and the reason for the return. Alternatively, you can also request a return by clicking the "Returns" button at the bottom of the website and filling in the required information.
• Our team will provide you with a return shipping label and instructions.
• Please make sure the returned item is securely packaged to avoid any damage during return shipping.

3. Refund Process

• Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
• If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment. Please note that it may take 14 business days for the refund to appear in your account.

4. Exchanges

• Exchange not accepted.

5. Shipping Costs

• Return shipping costs are the responsibility of the customer unless the item is defective or damaged.
• If you receive a defective or incorrect item, we will cover the return shipping cost.

6. Defective or Damaged Items

• If you receive an item that is defective or damaged, please contact us immediately at support@thetoystudio.com with photos of the damage or defect. We will arrange a return or exchange and cover the cost of return shipping.

7. Questions or Concerns

If you have any questions about our return policy or need assistance with a return, feel free to contact our customer service team at support@thetoystudio.com.