Delivery Information
Delivery Information
At www.thetoystudio.com, we are committed to ensuring that your order arrives in a timely and secure manner. Below you'll find all the information you need regarding our delivery options, shipping policies, and estimated delivery times.
1. Delivery Timeframes
Please note that delivery times may vary depending on your location, and factors like weather conditions, holidays, or courier delays may cause minor disruptions.
2. Shipping Costs
Shipping costs are calculated based on the weight of your order, the delivery destination, and the shipping method selected at checkout. The shipping fees will be displayed before you complete your order.
- Free Shipping: Enjoy free shipping on orders over ₹. 999/-. (Within India).
- Flat Rate Shipping: We offer flat rate shipping for orders under ₹. 999/-.
3. Order Processing
- Orders are typically processed within 2 business days. Orders placed after 1 PM or on weekends and holidays will be processed the following business day.
- You will receive an order confirmation email with tracking information once your order has been shipped.
4. International Shipping - NA
5. Tracking Your Order
Once your order has been dispatched, you will receive an email with your tracking number and a link to track your shipment. You can use this tracking number on the courier’s website to get real-time updates on your order’s delivery status.
6. Undeliverable Packages
If a package is returned to us due to an incorrect address, failure to pick up from the courier, or other reasons, we will notify you and arrange for a re-shipment. Additional shipping fees may apply.
7. Delivery Issues
If you experience any issues with your delivery, such as delays or missing packages, please reach out to our customer support team at support@thetoystudio.com. We will work with the courier to resolve any problems as quickly as possible.
8. Missing or Damaged Items
- If your order arrives damaged or if items are missing, please contact our customer service team immediately with your order number and photos of the damaged goods. We will investigate the issue and take the necessary steps to resolve it.
- In the event of a missing package, we will file a claim with the courier and work with them to track and locate the package.
9. Contact Us
If you have any questions or concerns regarding delivery or shipping, please feel free to reach out to our customer service team:
Email: admin@thetoystudio.com
Phone: 9840198401
The Toy Studio
Kundrathur, Chennai, Tamilnadu